Refund policy

Return & Issue Resolution Policy

Every item in our shop is made to order. Because of this, traditional returns are not offered. However, if there is any issue with your delivery, we make sure it is resolved quickly and easily.

How to Report a Problem

After your order is delivered, you will receive an automated email with a link to review your shipment. If something is wrong with your order, simply click the "Report a problem" button in that email.

This is the fastest and most efficient way to request a replacement or refund. All issue reports must be submitted through that link so your order can be properly verified and resolved.

What Issues Are Covered

Damaged items
Incorrect items (wrong size, color, or design)
Items lost in transit
Misprints or manufacturing defects

If your issue qualifies, a replacement or refund will be issued at no cost to you.

Time Window

Issues must be reported within 30 days of delivery. If the tracking shows your order as “delivered” but you did not receive it, please report the issue as soon as possible.

No Traditional Returns

Because each item is produced specifically for your order, we do not accept physical returns or offer exchanges for:

Wrong size chosen
Change of preference
Buyer’s remorse

If you have questions about sizing or colors before ordering, feel free to reach out to us — we’re happy to help.

International Orders

Buyers are responsible for any customs duties, taxes, or import fees. These charges are not refundable.

EU Customers

EU buyers retain applicable consumer rights, including a 14-day cooling-off period for qualifying items. Because our products are made to order, the cooling-off period does not apply once production has started. If you have a concern with your order, please use the "Report a problem" link you receive upon delivery.