Shipping policy

Shipping Policy

All products are made to order and shipped by our third-party print partners. This helps reduce waste and allows us to offer a wider range of designs and sizes.

Processing & Production Time

Orders are sent to production shortly after you complete checkout.
Typical production time is 2–7 business days, depending on the item and order volume.
Because items are made to order, we are usually unable to change or cancel an order once it has entered production.

Estimated Shipping Times

Shipping time begins after your order has been produced and handed to the carrier.

United States: usually 3–8 business days
Canada: usually 5–10 business days
International: usually 7–21 business days

These are estimates only and are not guaranteed delivery dates. Carrier delays, weather, customs processing, or peak-season volume may extend delivery times.

Shipping Rates

Shipping costs are calculated at checkout based on the products in your cart, destination, and carrier rates.
Any free-shipping offers or thresholds will be clearly noted on the site or at checkout when available.

Shipping Regions

Our print partners ship to most countries, but there are a few locations they cannot serve due to carrier limitations or restrictions. If your address is not available at checkout, we are currently unable to ship to that location.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information (when available from the carrier).
Tracking updates may take 24–48 hours to appear after the label is created.

Wrong or Undeliverable Address

Please double-check your shipping address at checkout.
If an order is returned to sender due to an incorrect or incomplete address, refusal, or failure to pick up the package, we may:
- Reship the order to a corrected address, with additional shipping costs billed to you, or
- Treat the order as abandoned if reshipping is not requested or possible.
Shipping fees for orders with address errors are generally non-refundable.

Lost, Delayed, or Stolen Packages

If your tracking shows “delivered” but you did not receive the package, please first check with household members, neighbors, and your local post office or carrier.
If the package cannot be located, contact us at support@shoptew.com with your order number so we can review the situation with our print partner.
We are not responsible for delays or losses caused by carriers or circumstances outside our control, but we will always do our best to help you find a solution.

Damaged or Misprinted Items

If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery at support@shoptew.com with:

Your order number
Photos of the item and the issue

Once reviewed and approved, we will work with our print partner to provide a replacement or other resolution in line with our Refund & Returns Policy.

Customs, Duties, and Taxes (International Orders)

International shipments may be subject to customs fees, import duties, taxes, or handling charges once the shipment reaches your country.
These charges are assessed by your local customs office and are the responsibility of the recipient.
We do not control these fees and cannot predict their amount.

Multiple Shipments

Because items may be produced at different partner facilities, parts of your order may ship separately and arrive in multiple packages. You will receive tracking for each shipment when available.